EONBI HONG
This project addresses the challenges of patient monitoring in telehealth environment, where a single telehealth nurse remotely oversees multiple patients.
We focused on telehealth nurses' situation where they cannot clearly know what is happening around the bedside and respond in time. We propose simple yet powerful features that address these issues and can be easily integrated into the existing monitoring system.
We focused on two common events:
1. Saturation probe falling off a patient
2. Unusual dips in a blood pressure(ABP) graph
We aimed to address this two specific use cases with simple yet powerful features that make this project unique and interesting.
Saturation probe falling off is also a very common events and when it happens nurses get a technical alarm. One staff mentioned that the technical alarm itself is not a huge problem, but something dangerous could happen while saturation isn't measured.
So when the alarm goes on, telehealth nurses should check if there is anyone near the bedside coming to fix the probe.
We can address this issue by knowing two information which are the location of nurses in the ward and the body position of nurses by the bedside.
Our approach to quickly and effectively show these information was, first, to add a small map called a 'Mini Map,' which allows nurses to glance at the bedside and see if there any nurses near by the patient.
Then, second, we the made Mini map act as a button that opens a new window called 'Focus View.' Focus view contains a video feed showing two important information: the location and body position of the nurses. The telehealth nurse can switch between the two view modes using mouse scrolling.
Unusual dips in blood pressures(ABP) graph is common events when the bedside nurses take a blood sample from patients. However, telehealth nurses face a situation where it is hard to know what actually happened on the bedside.
We address this issue by going back to the exact moment on the graph and parameters, then reviewing the bedside footage.
We built a simple design system to keep visual consistency in UI.
Do not evaluate only by thinking. Always make a quick prototype and share it within a group so we can evaluate based on what we clearly see and tell.
We do not have to address all problems at once. It is enough or even better to focus on very specific situation of smaller scope.
Show the problem why it matters and show the solution how it resolve it. Make people can see it so they don't have to believe it or imagine it.
It was a great opportunity to experience a glimpse of the healthcare design world through this project. The hospital visit became memorable, as meeting medical staffs as individuals, rather than as unfamiliar faces working in the hospital, allowed their stories to resonate with me on a much deeper level. I want to give my deepest appreciation to Leon Andersen and the rest of the medical staffs at NUS for inviting us, showing workplaces and sharing their precious experiences and thoughts. Also, huge thanks to my great team mates Simon and Natálie not only for amazing team work, but also for learning and gaining so much insight from them. I will cherish and nurture everything I've learned from this experience.
